Ecobank Recruitment 2018 and How to Apply for EcoBank 2017/2018 Graduates Job Recruitment – www.ecobank.com

Application Process for Ecobank Recruitment 2018 and How to Apply for EcoBank 2017/2018 Graduates Job Recruitment – www.ecobank.com – This position is responsible for executing the Youth Banking strategy to grow the customer base and create customer stickiness for the long-term. Generate sustainable revenues from the Youth customer segment, with a specific focus on driving sales and service delivery through low-cost delivery channels.

Business and Financial performance

  • Drive a sustainable business capable of delivering consistent double digit customer acquisition growth rate over the next 5 years
  • Identify and analyse business growth opportunities in the local market and develop appropriate strategies for capturing the market
  • Manage the process around market sizing, competitive analysis and sales approach to drive consistent growth of the Youth customer segment
  • Grow the deposit base of the segment with a specific focus on growing low-cost deposits
  • Achieve cost income ratio targets of the business
  • Conduct regular Business performance and profitability reviews.

Customer Excellence 

  • Establish and sustain a customer-centric business culture in Youth Banking, leveraging on people and technology to ensure service excellence in the delivery of Youth products and service
  • Develop appropriate “Youth-centric” products and services that will consistently engage the Youth customer segment
  • Sustain a digital channel  utilization ratio of 3:1 with a specific focus on Cards, Mobile and Web
  • Ensure high customer satisfaction as measured and monitored through Customer feedback  surveys and Net promoter score

Leadership and people management

 

  • Motivate and lead team to achieve consistent profitability through a clear process of target setting.
  • Conduct regular people performance and productivity reviews and build healthy talent pipeline.
  • Encourage and foster a congenial working environment to enable your team to achieve excellence through teamwork and operational efficiency.
  • Ensure  an agile and efficient workforce with right skills to meet strategic objectives

Process, control and operational performance 

  • Promote high ethical and integrity standards, and establish a culture within Youth Banking that establishes and demonstrates the importance of controls
  • Ensure there is a strong internal control system in place and monitor its adequacy and effectiveness

Strategic initiatives 

  • Champion the delivery of sales and service to Youth Banking customers through avant-garde cutting-edge technology
  • Lead strategic initiatives that will position Ecobank Youth Banking  as the financial services provider of choice for the youth segment in the affiliate

Qualifications

JOB PROFILE

Experience & Qualifications

 

  • At least 4 years in banking or Fintech organization
  • Sound business product development performance record
  • Good Understanding of operations, technology and customer services as it enables the Youth banking business.
  • Bachelor’s/Master’s degree preferably in Business Administration, Marketing or related field of study.

Skills, Capabilities & Personal attributes

  • Clear understanding of  the Youth Banking proposition
  • Highly proficient in product design with a focus on youthful products
  • Good management skills.
  • Ability to establish direction and drive execution; excellent at delivering and owning results
  • Strong social media marketing skills
  • An understanding of the Agency banking model
  • Strong interpersonal, influencing and communication skills
  • Strong customer service orientation
  • Technology savvy and very good global knowledge of electronic  banking products and platforms.

Interested Applicant Should Click Here to apply online

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