This is steps by step guide on how to clean E16 error on Dstv & GoTv after renewing it with Zoto App. The E16 error notification you notice on your TV is usually as a result of an expired subscription. It only becomes a problem when you still see the E16 error message despite the fact that you have an active subscription. Right?
The real reason why this happens is usually because when you make your payments, there’s the possibility that your decoder is turned off- and if that’s the case, activating the subscription might be delayed. Hence the E16 error. Thankfully DSTV & GOTV have both made available a few quick fixes to get your issue solved ASAP.
You can clear it up by following the methods
Table of Contents
First , before attempting any methods…
The very first thing, before trying to solve your E16 problem, is to make sure your smartcard is properly inserted in and your decoder is turned on.
Method One: Send a text
You simply have to text.
On DSTV send “RESET [Smartcard Number] to 30333”
On GOTV send RESET [IUC number] to 4688
It should look like this:
Method Two: Get Online
From any device; Click this link to get to Dstv’s Easy portal
This method is only important if 1 & 2 both fail, frankly they shouldn’t.
But if they do…
Call the DSTV Hotlines: 012703232 , 08039003788
Call the GoTV Hotlines: 08039044688
Any of these methods you apply to solve your E16 error will be effected almost immediately. So go ahead, make your payments from Zoto, and if the E16 still shows, well, we’ve shown you what to do, now you can teach someone else a thing or two.