IHS Towers Recruitment 2018/2019 application form are now available. IHS Towers is the largest independent mobile telecommunications infrastructure provider in Europe, Africa and the Middle East. Founded in 2001, IHS provides services across the full tower value chain – colocation on owned towers, deployment and managed services.
Today IHS Towers has operations in Nigeria, Cameroon, Côte d’Ivoire, Zambia and Rwanda. Following the recent acquisitions of MTN and Etisalat’s tower portfolios in Nigeria, IHS owns over 23,300 towers in Africa.
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IHS Towers are recruiting to fill the positions listed below:
1. Job Title: Technical Audit Expert
Reports To: Senior Technical Audit Expert Summary
Manage assigned tasks in the optimization of network services at all IHS installations (Network sites and office buildings) (Process) Provide support to all active vendors to ensure enhanced customer experience/ revenue assurance. (Customer) Responsibilities Interdepartmental collaboration – interface with other departments within Technology Group (Customer). Client/ Customer collaboration – interface with Network services departments within assigned customer portfolio. (Customer) Interface with Security team to research technologies for protecting on-site facilities. Develop medium- and short-range plans and directions for territorial uplift and network performance. (Process) Ensure strict adherence to IHS policies and procedures in all assigned tasks. (Process) Ensure IHS towers are operated and maintained to best industry practice. (Process) Manage 2nd level intervention on major/minor systems faults in the Region. (Process) Develop, implement and maintain an efficient knowledge transfer mechanism to regional operations team. (L&P) Produce and distribute weekly/monthly reports on all audited sites within IHS portfolio. (Process) Ensure continuous improvement of processes and procedures to foster efficiency and power systems optimization. (Process) Ensure optimization of resources in the unit. (Financials) Provide 2nd level intervention for regional field services engineers to perform at the highest level, especially in terms of delivery and meeting target deadlines. (L&P) Co-ordinate activities and monitor site performance. (Process) Identify training needs of field engineers. (L&P) Implement the departmental strategy within assigned region. Resolves subject matter regardless of the fault type. (Financials) Continuously research alternative sources of power, which are cost effective and environmentally friendly. (Financials Education and Experience B.Sc. Electrical/Electronics, Mechanical Engineering or related courses from a reputable institution Project Management courses. Three (3) years in engineering administration in a telecommunication environment. Five (5) years’ experience in design, implementation and maintenance/management of power/cooling systems. Three (3) years’ supervisory experience in active O&M in a telecommunication environment. Three (3) years’ experience in Vendor Management – in a telecommunications environment. Skills: Operational systems and applications: MS Environment – Word/MS Excel Communication Skills (Oral & Written) Problem solving abilities. Analytical skills Interpersonal skills 2. Job Title: Senior Manager, IT Service Desk & OSS Platforms
Reports To: IT Director
Summary Oversee the IT Service Desk team and manage all aspects of the Operations Support Systems (OSS) supporting the IHS’s Network Operations Centre (NOC). Responsibilities
Manage IT Service Desk 7 x 24 Operations: Oversee IT Service Desk resources supporting IHS business users in Lagos and across Nigeria Ensure efficiency in organization and internal team workings Handle shift work assignments effectively and efficiently Train and supervise team to ensure quality in handling internal company customer complaints Ensure extremely high-rate of problem resolution without escalation to second level Team coaching & guidance.
Manage IT Technical Support Team:
Oversee IT Technical resources supporting installation of desktops, laptops, local cabling, etc. Oversee deployment of printers and other IT equipment across IHS offices in Lagos and Regions Manage the fixing of laptops and printers (if can be done in-house) Manage stock of laptops and inventory of peripherals Ensure efficiency in organization and internal team workings Handle shift work assignments effectively and efficiently Train and supervise team to ensure quality in handling internal company customer complaints Ensure extremely high-rate of problem resolution without escalation to second level Team coaching & guidance.
Manage Resource(s) for technical projects supporting our NOC Center:
End-to-end management of project from requirements, vendor development, and internal testing to deployment Vendor meeting management.
Internal Stakeholder Engagement:
Hold regular Change Advisory Board (CAB) sessions with the NOC Management and other key stakeholders Manage technical resource(s) for all aspects of the services IT provides to NOC (e.g. reporting, SIM management, APN management, etc.) Handle escalations in a professional and timely manner Reporting as and when required.
Manage vendor resources ensuring timely and successfully delivery.
Education and Experience University degree – IT or related field Industry experience – preferred Telecom Operator experience (10+ years, 5+ years as a manager).
Demonstrable experience of managing managers and technical resources. Prior experience managing IT Help and Support functions Knowledge in OSS & Help Desk Platforms Ability to align work streams and deliverables with other stakeholder functions. Demonstrable experience in ensuring proper sizing of hardware / infrastructure requirements Demonstrable experience of driving compliance with internal and external security policies related to applications deployed to production Budget management People management Great presentation skills 3. Job Title: Tools Administrator
Reports To: Head of Quality Assurance
Job Summary Administer the tools used for network management and provide end-user support. Responsibilities Ensure all tools are functional and usable by the Network Operations Centre (NOC) team by avoiding connectivity issues. Take ownership of issues with the tools and see problems through to resolution Identify, diagnose and troubleshoot software failures while keeping a line of communication with impacted users. Continuously research more effective ways to improve performance of tools. Ensure systems upgrades are done timely without disrupting users Ensure proper recording and closure of all issues escalated by end users with proper root cause analysis Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Ensure that changes to NOC tools follow IHS change management process Ensure all locked accounts passwords are reset on time Create templates and profiles for NOC users on all Remote Monitoring System (RMS) and Network Management System (NMS) Ensure daily routine check of all databases used by the NOC Ensure all NOC group emails are created and updated Responsible for granting and denying user access after appropriate approval Document knowledge in a knowledge database and make it available in notes and articles for system user. Ensure all NOC scripts are running efficiently. Perform other appropriate duties as requested by Head Quality Assurance. Education & Experience 1st degree in Computer Science or related discipline Upwards of 4 years’ experience in a related field or role
Personal qualities of integrity, credibility, and commitment to the mission of IHS Flexible and able to multi-task People Management Problem solving skills Analytical skills Conflict resolution Performance Management Database Management Computer and Information Management End User Support Network Operations Management Method of Application
Interested and qualified candidates should send their CV’s and Cover Letter to: indicating in the subject the name and location of the role. firstname.lastname@example.org If you think you’re the right fit for the IHS team, we welcome your resume along with a cover letter. Please contact us here: email@example.com.