Ikeja Electricity Distribution Company – Ikedc Recruitment 2019/2020 Job Vacancies & How to Apply at www.ikejaelectric.com/careers

Here is Ikeja Electricity Distribution Company – Ikedc Recruitment 2019/2020 available Job Vacancies & also how you can apply at www.ikejaelectric.com/careers. This article is a guide on how to apply for Ikeja Electricity Distribution Company – Ikedc Recruitment 2019 Job Vacancies. Ikeja Electricity Distribution Company Recruitment 2019/2020 Job Vacancies application is what we will be discussing here.

There are many thing you need to understand about Ikeja Electricity Distribution Company – Ikedc before you apply Here online. In case you’ve not known before, Ikeja Electricity Distribution Company – Ikedc Recruitment 2019 Job Vacancy application is free.

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So now let’s walk you through the simple step by step guide on how to fill Ikeja Electricity Distribution Company – Ikedc application. Kindly read the full registration guidelines below before applying:

Ikeja Electricity Distribution Company  are currently recruiting to fill the following positions below:

1.) Customer Service Lead

Location: Lagos
Reporting To: Head Customer Care
Job Type: Full time

Role Purpose

  • Responsible for the day to day supervision of all customer care activities within the Business Unit and Undertakings.

Responsibilities

  • Coordinate and supervise enquiries, service consultants and all Team Members in order to meet and exceed customer service expectations.
  • Ensure turnaround time, compliance with procedures, accurate documentations are adhered to.
  • In case of complaints or difficult situations that are not clear-cut, incumbent recommends appropriate action to management.
  • Monitor and ensure all customer complaints are resolved within stipulated TATs according to customer care procedures / processes at first level and taking responsibilities for issues that requires second level resolution on the Customer Relationship Management (CRM) application.
  • Manage all complains and report from Team Members and report directly to Head Customer Care.
  • Escalate customer complaints to right department and escalation of issues beyond control with adequate follow ups.
  • Facilitate resolution of customer queries/complaints and comments received at the business unit/undertaking and implement measures aimed at guaranteeing optimal customer satisfaction.
  • Provide guidance and manage the performance of customer care team members.
  • Follow up with Investigation Team/PPM/Commercial Manager /Network Operations Manager /Finance &Admin Managers on issues escalated to them for prompt resolution.
  • Responsible for generating and submission of NERC and other customer care reports as it may be required.
  • Identifying operational gaps and give feedback to the Head Customer Care.
  • Responsible for Team bonding/building to motivate and encourage team members.
  • Coordinate all the activities of the New Service team.
  • Facilitate prompt attention to customers’ requests on record changes and other maintenance
  • Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
  • Perform other duties as assigned by the unit Head or Head of Department.

Requirements
Minimum qualifications:

  • 1st degree in a Social Science, Business, Management course or any related field
  • Minimum of 8 years’ related experience in customer service teams within a reputable company, with four (4) years of managerial experience leading large teams.

Technical Competencies:

  • Customer Focus
  • Customer Support
  • Data Gathering and Analysis
  • Electricity Regulations and Policies
  • Key Account Management
  • Payment Solutions/ Strategy
  • Business Intelligence
  • Non-Maximum Demand (NMD) Management
  • Energy Loss Reduction Techniques Management.

Behavioral Competencies:

  • Communication and Interpersonal Relations
  • Supervisory/Managerial Skills
  • Problem Solving and Decision Making
  • Managing Resources
  • Business Focus.

2.) MD Key Account Management Specialist

Location: Lagos
Job Type: Full time
Reporting To: Head MD Key Account Management

Role Purpose

  • Will be responsible for coordinating, engaging and improving the existing relationship with MD Customer and the team members as well as acquiring new MD customers.

Responsibilities

  • Co-ordinate and assist in creating, developing and maintaining highest quality relationships that include creative structuring of solutions that meets maximum demand customer needs.
  • Assist in managing an assigned portfolio of maximum demand consumers, ensuring maximization of potential from each account
  • Co-ordinate and assist in consumer complaints pertaining to MD consumers.
  • Liaise with MDMM on decision making pertaining to consumer complaints.
  • MIS reports for MD category of customers
  • Create, carry out any other duties as requested by the Head of Department of the company.
  • Build and maintain strong, long-lasting customer relationships
  • Ensure all customers complaints are escalated and resolved within 24 hours
  • Improve existing Maximum Demand customers database by effective KYC
  • Follow up with customers to ensure monthly bills are paid promptly
  • Co-ordinate daily revenue collection
  • Operate as the focal point for any all complaints specific to the customer
  • Analyze monthly energy consumption data and billing histories of Maximum Demand customers
  • Co-ordinate review customer profile and promote any potential value-added services to the customer
  • Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
  • Develop and execute business plans aimed at acquiring new MD customers.
  • Prepare Cost Benefit Analysis to be considered for project execution.
  • Assist in Carry out any other duties as requested by the Head of Department

Ikeja Electricity Distribution Company – Ikedc Recruitment 2019 Minimum Qualifications

  • This role requires a first degree or its equivalent diploma qualification
  • Requires at least 6 years relevant work experience with advanced/ extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development

Technical Competencies:

  • MD Monitoring and Revenue Optimization
  • Power Acquisition &Transaction Management
  • Energy Demand Forecast
  • Electricity Regulations and Policies
  • Data Gathering and Analysis
  • Business Intelligence
  • Corporate/ Business Strategy
  • Customer Focus
  • Customer Support
  • Revenue Assurance
  • Management Information Systems (MIS)

Behavioral Competencies:

  • Communication and Interpersonal Relations
  • Supervisory/Managerial Skills
  • Problem Solving and Decision Making
  • Managing Resources
  • Business Focus
  • Negotiating Skills

3.) Brand & Events Supervisor

Location: Lagos
Job Type: Full time
Reporting To: Brand & Events Manager

Role Purpose

  • Assist in implementing the overall PCSR, brand & event management strategy for Ikeja Electric.
  • Play an active role in strengthening the position and image of the company (internally and externally) – while complying with all IE procedures, rules and code of practice.

Responsibilities
Brand Management:

  • Coordinate and articulate all brand messages and material being distributed and communicated to employees and customers
  • Coordinate the production, distribution and storage of corporate gifts
  • Enlighten employees about the brand identity standards while giving them the incentives, tools and training to become effective brand ambassadors
  • Implement brand standards and usage guidelines for the company
  • Implement IE brand management plan
  • Ensure we maintain brand identity and consistency in the production of TV adverts, newspaper and magazine advertisements, direct mail packs, email campaigns, websites, exhibition stands and road shows.

Event Management:

  • Coordinate all IE PCSR events and other strategic events/project activities
  • Research market to identify opportunities of events for Ikeja Electric to attend.
  • Manage all events logistics (Transportation, booking of venues, speakers etc.)
  • Prepare delegate packs and papers
  • Liaise with partners and service providers to create appropriate branding for events and ensure production of awareness material – posters, catalogues and brochures, plus any media coverage.
  • Collaborate with project team to implement all activities for events within required timeframe and budgets and perform research on all event location and entertainment facilities.

Minimum Qualifications

  • First degree in Marketing, Communications and/ or related field
  • At least 3-5 years’ experience in a reputable agency or organization
  • Knowledge and good understanding of Brand and Event Management

Technical Competencies:

  • Strong knowledge of the Brand and Event Management, Marketing Communications
  • Effective presentation and communication skills, both written and verbal
  • Understanding of the Power Industry value chain and landscape in Nigeria
  • Ability to work effectively in traversal teams

Behavioral Competencies:

  • Highly creative with the ability to think outside the box
  • Good planning and organisation skills
  • Good ideas and creative
  • Proactive.

Application Closing Date
16th May, 2019.

How to Apply

Interested and qualified candidates should:
Click here to apply online

Check Also: P-yes Registration 2019 Form Download Portal is Now Open – Apply Now 

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