Loan Recovery Officer / Call Agent at BFREE Africa

At BFREE, we focus on improving consumers’ financial health through our tech-enabled ethical credit management system that makes collection processes in Nigeria and Kenya more scalable, efficient, and user-friendly. Our approach uses a combination of a self-servicing portal, automation supported by human operations, and machine learning algorithms, to cluster and predict customer behaviour. This results in higher recovery rates for lenders and a better experience for borrowers.

We are recruiting to fill the position below:

Job Title: Loan Recovery Officer / Call Agent

Location: Illupeju / Ikeja, Lagos
Employment Type: Full-time

What You Will Be Doing

  • Contacting and tracking customers and informing them of their overdue loans.
  • Advising customers on their payment options and negotiating suitable payment plans.
  • Following up with clients on previous payment arrangements.
  • Maintaining customer payment records.
  • Responding to customer queries.
  • Maintaining accurate, up-to-date customer account information.
  • Reporting daily progress against targets to the Team Leader.

Consider Applying If You Have

  • Bachelor’s Degree / HND / NCE or OND qualification with 1 – 3 years of experience.
  • Previous experience working as a Collections Officer/call centre agent.
  • Familiarity with state debt collection laws.
  • Knowledge of payment plans and accounting procedures.
  • Working knowledge of google workspace.
  • Excellent communication and negotiating skills.
  • Good listening skills and superb questioning techniques.
  • Infrastructure to work from home when necessary.

What We Offer

  • Working for a fast-growing tech-enabled ethical credit is a rare opportunity, one we consider a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them.

Here’s what we offer:

  • Competitive Salary.
  • HMO
  • Flexible remote work schedule
  • 16 weeks Paid maternity
  • Paternity leave.
  • 15 days Annual Leave
  • Opportunities to learn and grow with assigned personal development budgets
  • We give you the opportunity to solve challenging and meaningful problems that make a difference.
  • Ability to work with some of the best minds in the financial industry through frequent, if not daily, interactions.
  • And in case you were wondering: no politics, no b.s., no suits, and no jerks.

Application Closing Date
31st October, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Females are strongly encouraged to apply.

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