Onboarding & Training Specialist at Bolt Nigeria

Bolt (formally Taxify) is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building a ride-hailing app to connect millions of riders and drivers around the world to make travel easier, quicker and more reliable.

We are recruiting to fill the position below:

Job Title: Onboarding & Training Specialist

Location: Lagos

Job Description

  • We are looking for a Client Onboarding Specialist (COS) to join our exceptional, motivated and successful team.
  • The COS is one of the most important parts of our entire business and he/she will safeguard our growth by ensuring our customers have a first-class experience.
  • It’s a challenging role, balancing both commercial and experiential priorities, but get it right and it’s one of the most rewarding in the company.

Your daily adventures will include:

  • Carrying customers through the on-boarding process (post-sales) and set the tone for the excellent service, they will receive
  • Being the main point of escalation for customers, their guardian within the Business
  • Spotting opportunities to help customers grow their business, improving revenue in the process
  • Helping to identify customers that are ‘at risk’ and set recovery plans in place to win them back round
  • Ensuring that for every customer, we know what they love (and don’t love) about Bolt Business
  • Helping to determine, design and develop new ways for our customers to get the most out of our platform
  • Ensuring smooth customer transitioning and training as our product develops.

We Are Looking For

  • BA / B.Sc degree or equivalent experience including 2+ years of customer onboarding/success experience in SaaS, software, or applicable fields
  • Demonstrated “coachability” with a hunger to learn and succeed
  • You’re commercially minded and driven by targets
  • You LOVE people; more precisely, you’ve both a passion for and experience in building relationships
  • You’re ambitious, driven & tenacious; we’re looking for someone who can both grow the role and their career at the same time
  • You’re unflappable; you can juggle everything, all at once and it doesn’t get you down – you just keep on delivering
  • Ability to work with data, technology, product, and internal business owners to ensure alignment in the sales prospecting process
  • Sound business judgment, proven ability to influence others
  • Strong analytical skills using data visualisation tools like Looker and Google Sheets.

Why You’ll Love It Here

  • Your daily duties will have a meaningful impact on millions of people all over the world
  • You’ll be surrounded by the most friendly, supportive colleagues you can imagine
  • As we grow, so will you! Bolt’s fast-paced, challenging environment offers you great opportunities for professional development
  • You’ll always be kept informed. Our bi-weekly All Hands meetings bring our global teams together, ensuring we’re all up to speed and moving forward as one
  • Switching off is important! At Bolt, we like to work hard and play hard. Enjoy our fun team events, office snacks, free merch and more.

Application Closing Date
Not Specified.

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