Team Member, Mobile Banking Tech Support at United Bank for Africa Plc (UBA)

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Team Member, Mobile Banking Tech Support

Location: Nigeria
Reporting Line: Team Lead, Mobile Banking Tech Support

Responsibilities

  • Troubleshoot and escalate Mobile Banking and related applications challenges.
  • Generate and analyse trends, successes and failure rates on all related applications.
  • Fetch logs, analyze same and escalate as appropriate
  • Attend to and all users’ complaints from customers.
  • Carry out resource utilization checks and preventive monitoring of applications to avert imminent failure of applications.
  • Carry out routine and preventive maintenance on all systems
  • Carry Systems and application checks and ensure logs are cleared routinely on all systems
  • Apply changes to configuration on applications upon necessary approvals.
  • Escalate issues requiring third level supports.

KPIs:

  • 99.9999% uptime of digital services and channels
  • Achieve 99.9999% transaction success rate daily.
  • Achieve 100% closure of incidents log before midnight every day.

Qualifications

  • Minimum of  2-5 years’ work experience in a relevant field
  • Certifications; Having a certification from a reputable institution will be an added advantage.

Application Closing Date
31st December, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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