Virtual Customer Service Representative at West Africa Vocational Education (WAVE)

West African Vocational Education (WAVE) is a Nigeria-based social enterprise that addresses widespread youth unemployment in West Africa by training underserved but self-motivated youth with industry relevant work skills and crucial employability skills. With over 5,000 candidates pre-assessed and over 50% trained through WAVE Academy, the candidates are work-ready and eager for immediate hiring.

We are recruiting to fill the position below:

Job Title: Virtual Customer Service Representative

Location: Lagos (Virtual)
Employment Type: Full-time
Work Hours: 8 am – 5 am

Responsibilities

  • Answer phone calls.
  • Answer emails or online chat messages.
  • Address customer concerns.
  • Direct customers to other resources when appropriate.
  • Engage in telemarketing.

Requirements

  • Must be emotionally intelligent
  • Ability to problem solve
  • Should have the required empathy in peculiar situations
  • Problem-solving and critical thinking
  • At least an HND in related fields
  • Should have a smartphone (laptop is a bonus)
  • Gender Preference: Female

Salary
N40,000 – N50,000 Monthly.

Application Closing Date
30th June, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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